Shipping + Returns

We ship to the United States only. Every Danima lamp ships with tracking, and shipping is free on every order. Here is what to expect along the way, and what we will do if anything isn't right when it arrives.

Shipping: Free and tracked, US addresses only
Processing: 1–3 business days
Delivery: 6–12 business days after dispatch
More than one item: Items may ship separately and arrive in more than one package, each with its own tracking, at no extra cost
Import duties: None for you to pay: customs fees are on us, and we refund any fee a carrier ever charges you at delivery
Our promise: Damaged, faulty or wrong items are put right, with nothing to send back. No returns or exchanges for a change of mind
Deals: Spend $140, save $15. Spend $200, save $25 and get Holly Trio LED Candles free. Applied automatically in your cart
Fragile Transit Protection: $3.95 (free on orders over $100), chosen at checkout: instant priority replacement if a piece arrives broken or is lost, nothing to send back
Cancellations: Within 12 hours of ordering

Shipping

Where we ship

We deliver to addresses in the United States. We are not able to ship to other countries, and checkout will only accept a US delivery address.

Shipping cost

Free tracked US shipping on every order.

Processing time

Orders are processed within 1–3 business days (Monday to Friday, excluding public holidays). You will receive an email with a tracking link the moment your order is on its way; tracking can take 24–48 hours to start showing updates.

Delivery time

Tracked delivery takes 6–12 business days from dispatch. Most of our lamps ship directly from our production partners in Asia, which is how we are able to offer free shipping on every order. A few holiday items ship from a US warehouse and arrive in 3–7 days; their product pages say so. Occasionally customs inspections, weather or peak-season volume can add a few days. If your tracking hasn't moved for 7 business days, email us and we will chase it for you.

If your order is delayed

If we can't ship your order within the time shown here, we will email you with a new shipping date and the option to cancel for a full refund.

Orders with more than one item

Our pieces ship from different production partners, so items in the same order often ship separately, each in its own protective packaging, at no extra cost. They may arrive on different days, and you will receive a separate tracking link for each parcel. If one parcel arrives before the others, the rest of your order is still on its way.

Duties and taxes

The price you see is the price you pay. Any import duties or customs fees on your parcel are our responsibility, not yours, and you will never be asked to pay extra to receive your order. In the rare case a carrier asks you for a fee at delivery, pay it so your parcel isn't held, email us a photo of the receipt, and we will refund the full amount to your original payment within 2 business days. Sales tax, where it applies, is shown at checkout before you pay.

Plugs and power

Corded lamps ship with a US plug. Please check the voltage listed on each product page before you order. USB-powered lamps work with any standard USB adapter.

Our promise

If your lamp arrives damaged, faulty or isn't what you ordered, we put it right, and you never need to send it back. Exactly how depends on the problem, and every case is set out below.

No change-of-mind returns

Every Danima lamp is made and shipped to you from our production partners overseas, so we don't accept returns or exchanges for a change of mind. That includes ordering the wrong size or colour, or deciding a lamp isn't right for your room. Please check the size, colours, materials and voltage on each product page before you order, and email us with any question first. We're happy to help you choose.

Changed your mind before it ships?

Email us within 12 hours of placing your order with the subject line "URGENT: Order #" followed by your order number. Orders cancelled within that window are refunded in full to your original payment. After 12 hours your order may already be with our production partner and can't be cancelled or changed.

Damaged, faulty or wrong item: nothing to send back

We never ask you to ship a lamp back. Instead, we ask for photos or a short video so we can see the problem, then put it right.

Broken in transit, with Fragile Transit Protection

Our lamps are glass and stone and travel a long way. When you check out, you can choose to add Fragile Transit Protection & Instant Priority Replacement to your order for $3.95, or free on orders over $100. It covers every parcel in that order.

Email us within 7 days of delivery with your order number and two photos: one of the damage and one of the outer shipping box showing its label.
We approve your claim and arrange a brand-new replacement with priority within 1 business day of receiving your photos. If a replacement isn't available, we refund the item in full.

Broken in transit, without Fragile Transit Protection

Email us within 48 hours of delivery with your order number and the same two photos (the damage and the outer box with its label).
We open an investigation with the carrier, which usually takes 5–7 business days.
Once it's complete, we send a replacement shade or spare part for the damaged piece, or issue store credit for it.

Faulty or wrong item

If a lamp doesn't work when it arrives, or isn't what you ordered, email us within 7 days of delivery with your order number and a short video or photos showing the problem. This applies to every order, with or without Fragile Transit Protection. We will ship you a free replacement or the part that fixes it. If we can't, we refund the item in full to your original payment.

Small cosmetic mark

If a piece arrives with a minor cosmetic mark that doesn't affect how it works (such as a small nick on the base), email us within 48 hours of delivery with photos. You keep the lamp and receive 20% of the item price as store credit.

Whatever the problem, we recommend filming your unboxing: start the video before you cut the tape on the shipping box and keep filming until the lamp is out of its packaging. It makes any claim faster.

Lost parcels

If your tracking hasn't moved for 7 business days, email us and we will ask the carrier to trace it. With Fragile Transit Protection, we send a replacement or refund you in full straight away, without waiting for the carrier's investigation. Without it, we reship your order or refund you in full once the carrier confirms the parcel is lost.

Late orders

If we can't ship your order within the time shown in our shipping policy, we will email you with a new shipping date. You can wait for it, cancel for a full refund to your original payment, or take 110% of your order total as store credit instead.

Please don't post anything back to us

We don't have a returns address, and parcels sent back to us, to any address on the shipping label, or to the address on our contact page can't be accepted, refunded or credited. If there is a problem with your order, email us first and we will sort it out without you needing to send anything.

Your rights

Nothing in this policy limits any rights you have under the consumer protection laws of your state.

Questions

Email care@danima.store and we will get back to you within 2 business days (damage and protection claims within 1 business day). Danima Atelier is based in Kirkland, Washington, and ships to the United States only.